FAQs

 

1.What types of gift boxes do you offer?

We offer a wide range of gift boxes, including themed boxes for holidays, special occasions, and customizable options for personalization.

 

2.What materials are used in your gift boxes?

Our gift boxes are made from high-quality materials such as wood, recycled paper, and premium fabrics to ensure durability and a luxurious feel.

3.Can I customize the contents of the gift boxes?

Yes, we offer customization options where you can choose the items to include in the gift boxes based on your preferences and budget.

We also offer engraving options on the wooden boxes to provide an even more personalized experience.

 

4.Do you offer bulk ordering for corporate gifting?

Absolutely, we cater to both individual and corporate clients, and we offer special pricing and customization options for bulk orders.

 

5.What is your shipping policy?

We offer Canada-wide shipping. Shipping costs and delivery times may vary depending on the destination and the size of the order. We also have standard and express shipping options, prices of which are reflected at checkout. 

 

6.Do you accept items from clients to include in a box?

Yes, we accept items like company swag or branded items. We however do not accept items separately procured by a client to include in our gift boxes.

7.Can I include a personalized message with my gift box?

Certainly, we offer the option to include personalized and hand-written messages on Olla Grey branded postcards with your gift boxes to add a heartfelt touch to your gift.

 

8.What is your return policy?

We strive for 100% customer satisfaction. If you’re not happy with your purchase, please contact us, and we’ll do our best to resolve any issues or offer a refund on un-customized items. 

9.Do you offer discounts or promotions?

Yes, we regularly run promotions and offer discounts on select gift boxes and seasonal items. Be sure to follow us on social media to stay updated on our latest offers.

10. How can I contact customer support?

You can reach our customer support team via email and phone. We’re here to assist you with any questions or concerns you may have.